Front Desk Guest Experience Specialist

Carte Hotel San Diego Downtown, Curio Collection by Hilton; San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels seeks a Guest Service Agent to greet, register and service guests in a friendly, efficient manner, adhering to hotel and brand standards. In this role you will handle reservations, establish payment methods, assist guests with check-in/out, and respond promptly to requests while maintaining safety and cleanliness standards.

You'll balance accounts, verify credits, and assist with breakfast areas during peak periods, all while aiming to boost guest satisfaction scores and deliver

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests immediately and offer to assist with needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.
• Transmit and receive messages using telephone or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe if not available in guest rooms.
• Balance accounts and conduct audits as part of bookkeeping.
• Aim to improve overall guest satisfaction scores.

Skills

Customer service experience

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels seeks a Guest Service Agent to greet, register and service guests in a friendly, efficient manner, adhering to hotel and brand standards. In this role you will handle reservations, establish payment methods, assist guests with check-in/out, and respond promptly to requests while maintaining safety and cleanliness standards.

You'll balance accounts, verify credits, and assist with breakfast areas during peak periods, all while aiming to boost guest satisfaction scores and deliver