Guest Experience Specialist — Front Desk

Image Hotel Management Inc.; Grove City (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee discount

Job summary

Prestige Hotels LLC in Grove City, OH, seeks front desk agents to join our team with high energy, an upbeat personality, and outstanding customer service skills. You will be responsible for welcoming guests, handling inquiries, and ensuring a smooth arrival and departure experience.

Shifts are 8 hours with day or night availability. We offer full-time benefits including medical, dental, and vision insurance, life insurance, a 401(k) plan, paid time off, and an employee discount program.

Qualifications

• Superior customer service skills including problem solving and ability to multi-task.
• Strong attention to detail, good follow through, and communication skills.
• Previous hotel or customer service experience preferred.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/guest requests.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
• Account balancing & cash handling.
• Adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.
• Knowledge of hotel amenities and surrounding area to optimally service guests’ needs.
• Knowledge of Microsoft Office and computer skills.
• General office upkeep and ensuring public areas are cleaned and replenished as needed.

Skills

Superior customer service

Attention to detail

Previous customer service experience

Tools

Microsoft Office

Job description

Prestige Hotels LLC in Grove City, OH, seeks front desk agents to join our team with high energy, an upbeat personality, and outstanding customer service skills. You will be responsible for welcoming guests, handling inquiries, and ensuring a smooth arrival and departure experience.

Shifts are 8 hours with day or night availability. We offer full-time benefits including medical, dental, and vision insurance, life insurance, a 401(k) plan, paid time off, and an employee discount program.