Front Desk Agent: Guest Experience Pro — Flexible Shifts

Concord Hospitality Brand; Westerville (OH); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) program with company match

Discounted room rates

Job summary

A major hospitality company is seeking Front Desk Agents at the Renaissance Westerville Hotel in Ohio. This role involves engaging with guests to provide exceptional service, maintaining high hospitality standards, and addressing guest concerns promptly. Ideal candidates should possess strong communication and multitasking skills, with a high school diploma preferred. Benefits for full-time associates include competitive wages, medical insurance, and career advancement opportunities.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Address guest concerns promptly to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Job description

A major hospitality company is seeking Front Desk Agents at the Renaissance Westerville Hotel in Ohio. This role involves engaging with guests to provide exceptional service, maintaining high hospitality standards, and addressing guest concerns promptly. Ideal candidates should possess strong communication and multitasking skills, with a high school diploma preferred. Benefits for full-time associates include competitive wages, medical insurance, and career advancement opportunities.