Guest Experience Specialist - Front Desk

BN Management Co; Gretna (LA); Vor Ort; USD 26.000 - 32.000; Vollzeit

Zusammenfassung

Hilton is seeking a Hotel Desk Agent in Gretna, LA to warmly greet guests, assign rooms, handle front desk duties, and assist with billing and inquiries. The role includes safeguarding valuables and providing local recommendations, using Hilton-approved phone language.

This on-site position requires attentiveness to guest needs and accurate record-keeping, with routine cash handling and billing tasks. Responsibilities emphasize maintaining room availability, proper key handling, and delivering a

Qualifikationen

• Greets and welcomes guests.
• Assigns rooms and keys (never announcing room numbers).
• Maintains room availability and front desk records.
• Handles cash transactions and billing inquiries.
• Prepares bills and collects payments for visits.
• Assists in solving billing discrepancies.
• Answers inquiries about hotel area, services, and local attractions.
• Secures patrons’ valuables in the safe.
• Provides dining, shopping, and sightseeing recommendations.
• Uses brand-approved verbiage when answering phones.

Aufgaben

• Greets and welcomes guests.
• Assigns rooms and keys (never disclosing room numbers).
• Maintains current room availability.
• Handles cash transactions and billing tasks.
• Prepares and collects payments for visits.
• Resolves billing discrepancies when needed.
• Informs guests about local area and services.
• Secures valuables in safe with proper procedures.
• Offers recommendations for places to visit, eat, and shop.
• Answering phones with correct Hilton verbiage.
• Maintains accurate hotel records.

Kenntnisse

Guest service

Cash handling

Multitasking

Concierge assistance

Jobbeschreibung

Hilton is seeking a Hotel Desk Agent in Gretna, LA to warmly greet guests, assign rooms, handle front desk duties, and assist with billing and inquiries. The role includes safeguarding valuables and providing local recommendations, using Hilton-approved phone language.

This on-site position requires attentiveness to guest needs and accurate record-keeping, with routine cash handling and billing tasks. Responsibilities emphasize maintaining room availability, proper key handling, and delivering a