Guest Experience Specialist - Front Desk

Ignite Hotels; Great Falls (MT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels is seeking a Front Desk Agent at our Great Falls property. You will greet guests, assist with check-in/check-out, and manage reservations and payments with a service-first mindset.

The role supports daily front office operations and collaboration with housekeeping and maintenance to ensure guest satisfaction. Ideal candidates have customer service or hospitality experience, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining

Qualifications

• High school diploma or GED required.
• Hotel front desk experience preferred (a plus).
• Customer service or hospitality background is beneficial.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Process reservations, room assignments and payments accurately.
• Answer phones and emails, assist with guest inquiries and requests.
• Support loyalty programs and local marketing initiatives as directed.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Maintain front desk and lobby cleanliness and organization.

Skills

Customer service

Communication

Multitasking

Calm under pressure

Reliability

Punctuality

Detail-oriented

Problem-solving

Education

High school diploma or GED

Tools

Opera PMS

OnQ PMS

Choice Advantage

Job description

Ignite Hotels is seeking a Front Desk Agent at our Great Falls property. You will greet guests, assist with check-in/check-out, and manage reservations and payments with a service-first mindset.

The role supports daily front office operations and collaboration with housekeeping and maintenance to ensure guest satisfaction. Ideal candidates have customer service or hospitality experience, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining