Front Desk Agent — Guest Experience Champion

Ignite Hotels; Wenatchee (WA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels is seeking a Front Desk Agent to create a positive first and last impression for guests. You will assist with check-in/check-out, handle guest questions, process reservations, and coordinate with housekeeping to ensure smooth daily operations.

The role requires friendly communication, multitasking in a fast-paced hotel setting, and basic computer skills with PMS experience. Evening/weekend availability is typical.

Qualifications

• Customer-focused front desk experience or hospitality background preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced hotel environment.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Answer phones, respond to inquiries, and process reservations.
• Maintain lobby and front desk area in a clean, organized state.

Skills

Friendly communication

Multitasking

Basic computer skills

PMS experience

Education

High school diploma or GED

Tools

Opera

OnQ

Choice Advantage

Job description

Ignite Hotels is seeking a Front Desk Agent to create a positive first and last impression for guests. You will assist with check-in/check-out, handle guest questions, process reservations, and coordinate with housekeeping to ensure smooth daily operations.

The role requires friendly communication, multitasking in a fast-paced hotel setting, and basic computer skills with PMS experience. Evening/weekend availability is typical.