Housekeeping Manager — Lead Guest Experience

ADP, Inc.; Great Falls (MT); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Ignite Hotels in Great Falls, MT is seeking a Housekeeping Manager to lead daily housekeeping operations for guestrooms, public areas, and laundry. You will hire, train, coach, and schedule staff, ensuring brand cleanliness and high presentation standards while coordinating with front desk and maintenance to optimize room turnover.

The role requires 2–4 years of housekeeping leadership and a high school diploma (GED).

Qualifications

• Minimum 2–4 years of housekeeping experience; leadership experience preferred.
• Hotel housekeeping leadership experience strongly preferred.
• High school diploma or GED required.

Responsibilities

• Lead daily housekeeping operations for guestrooms, public areas, and laundry (if applicable).
• Hire, train, coach, and schedule housekeeping team members.
• Ensure brand cleanliness and presentation standards are met consistently.
• Conduct room and public area inspections; provide coaching and quality follow-up.
• Manage housekeeping labor, productivity, and staffing to meet occupancy needs.
• Oversee inventory, par levels, ordering, and proper use of supplies and linens.
• Partner with front office and maintenance to support timely room turns and out-of-order room recovery.
• Monitor guest feedback and support action plans to improve cleanliness scores.
• Ensure compliance with OSHA and chemical handling standards.
• Maintain housekeeping logs, checklists, and department documentation.
• Perform other duties as assigned.

Skills

Leadership

Team development

Attention to detail

Quality control

Labor management

Organizational skills

Communication

Guest service mindset

Education

High school diploma or GED

Job description

Ignite Hotels in Great Falls, MT is seeking a Housekeeping Manager to lead daily housekeeping operations for guestrooms, public areas, and laundry. You will hire, train, coach, and schedule staff, ensuring brand cleanliness and high presentation standards while coordinating with front desk and maintenance to optimize room turnover.

The role requires 2–4 years of housekeeping leadership and a high school diploma (GED).