Guest Experience Specialist — Front Desk

remingtonhotelscareers; Frisco (TX); On-site; USD 29,000 - 42,000; Full time

Job summary

Remington Hotels Careers is seeking a front desk/guest services associate. You will greet guests, check them in and out, assist with pre-registration and reservation blocking. You must handle charges accurately and maintain knowledge of Front Office systems and daily transactions.

Responsibilities include processing payments, reviewing special requests, and applying correct rates and discounts. Flexibility to work nights, weekends and holidays is required to deliver exceptional guest experiences.

Qualifications

• Demonstrates high work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends and holidays.
• Enjoys working as part of a team to provide great guest experiences.

Responsibilities

• Greet and communicate cordially with guests, check them in/out, assist with pre-registration and reservation blocking.
• Post charges accurately and promptly.
• Maintain complete knowledge of Front Office systems and daily transactions.
• Handle cash, checks and credit card information and make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation/relocation procedures for reservations.

Skills

Guest service orientation

Team player

Flexibility

Cash handling

Tools

Front Office software

Job description

Remington Hotels Careers is seeking a front desk/guest services associate. You will greet guests, check them in and out, assist with pre-registration and reservation blocking. You must handle charges accurately and maintain knowledge of Front Office systems and daily transactions.

Responsibilities include processing payments, reviewing special requests, and applying correct rates and discounts. Flexibility to work nights, weekends and holidays is required to deliver exceptional guest experiences.