Guest Experience Front Desk Clerk - Fast Check-ins

remingtonhotelscareers; Minnetonka (MN); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Dental/Vision

PTO/401k

Job summary

Remington Hotels is seeking a Front Desk Guest Service Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations as needed.

You will post charges accurately, handle payments, and maintain proficiency with the Front Office system for daily transactions. The role requires flexibility for varying shifts, including nights, weekends, and holidays, and offers benefits such as Medical, Dental, Vision, PTO, and 401k.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules, including nights, weekends and holidays.
• Enjoys working as part of a team to provide great experiences for our guests.

Responsibilities

• Greet guests and check them in/out promptly and professionally; assist in pre-registration and blocking reservations as needed.
• Post charges accurately and know where to post transactions.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks, and credit card information; make change correctly.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and how to apply them.
• Take same-day reservations and follow cancellation/relocation procedures.
• Understand and follow hotel policies and procedures.
• Communicate effectively with guests to ensure a positive experience.

Skills

Guest service

Team player

Strong work ethic

Tools

Front Office software

Job description

Remington Hotels is seeking a Front Desk Guest Service Agent to warmly greet guests, check them in and out promptly, and assist with pre-registration and blocking reservations as needed.

You will post charges accurately, handle payments, and maintain proficiency with the Front Office system for daily transactions. The role requires flexibility for varying shifts, including nights, weekends, and holidays, and offers benefits such as Medical, Dental, Vision, PTO, and 401k.