Guest Experience Specialist (Front Desk)

North Beach Village Resort; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

North Beach Village Resorts in Fort Lauderdale is seeking a full-time front desk associate to manage reservations, check-ins and guest services. You will interact with guests, update room status, and coordinate with housekeeping and maintenance to ensure smooth operations.

The ideal candidate communicates professionally, handles cash and credit transactions, and stays informed about local events. A friendly, polished appearance and flexibility to work weekends and holidays are required.

Qualifications

• High school diploma or equivalent.
• Ability to communicate professionally with guests and staff.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to credit and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.

Responsibilities

• Maintain an inventory of vacancies, reservations, and room assignments.
• Take same-day reservations and future reservations when necessary.
• Coordinate room status updates with housekeeping and notify of all check-outs and special requests.
• Register arriving guests and assign rooms.
• Coordinate guest room maintenance with engineering/maintenance.
• Use persuasive selling techniques to sell rooms and promote services.
• Process guest check-outs and handle monetary transactions.
• Maintain guest privacy and professional appearance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Front desk operations

Telephone etiquette

Flexible schedule

Knowledge of local area

Education

High school diploma

Job description

North Beach Village Resorts in Fort Lauderdale is seeking a full-time front desk associate to manage reservations, check-ins and guest services. You will interact with guests, update room status, and coordinate with housekeeping and maintenance to ensure smooth operations.

The ideal candidate communicates professionally, handles cash and credit transactions, and stays informed about local events. A friendly, polished appearance and flexibility to work weekends and holidays are required.