Guest Service Agent

North Beach Village Resort; Fort Lauderdale (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

North Beach Village Resorts in Fort Lauderdale is seeking a full-time front desk associate to manage reservations, check-ins and guest services. You will interact with guests, update room status, and coordinate with housekeeping and maintenance to ensure smooth operations.

The ideal candidate communicates professionally, handles cash and credit transactions, and stays informed about local events. A friendly, polished appearance and flexibility to work weekends and holidays are required.

Qualifications

• High school diploma or equivalent.
• Ability to communicate professionally with guests and staff.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to credit and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.

Responsibilities

• Maintain an inventory of vacancies, reservations, and room assignments.
• Take same-day reservations and future reservations when necessary.
• Coordinate room status updates with housekeeping and notify of all check-outs and special requests.
• Register arriving guests and assign rooms.
• Coordinate guest room maintenance with engineering/maintenance.
• Use persuasive selling techniques to sell rooms and promote services.
• Process guest check-outs and handle monetary transactions.
• Maintain guest privacy and professional appearance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Cash handling

Front desk operations

Telephone etiquette

Flexible schedule

Knowledge of local area

Education

High school diploma

Job description

Job Details

Job Location: Beach Gardens - Fort Lauderdale, FL 33304, Position Type: Full Time, Job Category: Hospitality - Hotel

• Maintains an inventory of vacancies, reservations, and room assignments.
• Possesses a working knowledge of the reservations department.
• Takes same-day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Complete daily checklist.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handle monetary transactions.
• Maintains customer's privacy.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.
• Maintains the interior and exterior of the location in which they are assigned to.
• Pick up trash/debri when walking the property. Ensures curb appeal is perfect at all times.
• Places maintenance tickets and follows up until the task is complete.
• Overall goal is to go above and beyond each day for guests for superiors and team members.

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

• High school diploma or equivalent.
• Ability to communicate with the public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Skilled in the use of front office equipment.
• Knowledge of proper telephone etiquette.
• Ability to work a flexible schedule, including weekends and holidays.

North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.