Guest Experience Agent - Part Time Front Desk

Highgate; Arlington (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Job summary

Highgate is hiring a Guest Service Agent for Homewood Suites Arlington to deliver attentive service at check-in, during stay, and at checkout, while maximizing occupancy. You will greet guests, handle inquiries, and ensure smooth front desk operations using the PBX system and hotel software.

The role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced hospitality environment. Part-time hours may include evenings and weekends.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Flexible and long hours sometimes required.
• Stand during entire shift.
• Effective communication with guests and colleagues.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Maintain PBX console operation and hotel standards.
• Answer guest inquiries about services, facilities and hours.
• Log and deliver packages, mail and messages.
• Balance and prepare closing shift paperwork.
• Promote promotions and guest programs.
• Maintain a clean, organized work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Front desk

Communication

Multitasking

Attendance

Standing for shifts

Education

High School diploma or equivalent

Tools

PBX system

Job description

Highgate is hiring a Guest Service Agent for Homewood Suites Arlington to deliver attentive service at check-in, during stay, and at checkout, while maximizing occupancy. You will greet guests, handle inquiries, and ensure smooth front desk operations using the PBX system and hotel software.

The role requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced hospitality environment. Part-time hours may include evenings and weekends.