Guest Experience Specialist – Front Desk

Hampton Inn Cumming; Cumming (GA); On-site; USD 16,531 - 19,286; Full time

Job summary

Hampton Inn Cumming is seeking a friendly and service-focused front desk agent to join our guest services team on site in Cumming, Georgia. You will welcome guests, check them in and out, record bookings, and handle inquiries with a positive attitude.

The role requires strong communication, time management, and basic computer skills; prior hotel experience is preferred. You’ll coordinate with housekeeping and reservations to ensure a smooth, welcoming stay for every guest.

Qualifications

• High school diploma or GED required.
• 1+ year of hotel industry experience preferred.
• Experience handling telephone calls and solving stressful situations.

Responsibilities

• Greet, check in and check out guests at the front desk, issue keys and record bookings.
• Answer inquiries in person or online and resolve guest questions or requests.
• Field customer complaints when necessary and escalate when appropriate.
• Coordinate with housekeeping to ensure room readiness and accuracy.
• Perform regular bookkeeping duties and keep guest information current.

Skills

Customer service

Time management

Interpersonal skills

Microsoft Office

Reservation systems

Telephone handling

Education

High school diploma or GED

Tools

Reservation management systems

Job description

Hampton Inn Cumming is seeking a friendly and service-focused front desk agent to join our guest services team on site in Cumming, Georgia. You will welcome guests, check them in and out, record bookings, and handle inquiries with a positive attitude.

The role requires strong communication, time management, and basic computer skills; prior hotel experience is preferred. You’ll coordinate with housekeeping and reservations to ensure a smooth, welcoming stay for every guest.