Guest Experience Agent - Front Desk

Circa Las Vegas; Las Vegas, Northern (NV, KY); Hybrid; USD 32,000 - 40,000; Full time

Job summary

Circa Las Vegas is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations at the Hotel front desk.

You will operate the front desk terminal, process payments, issue keys and greet guests by name while upholding service standards and property policies.

This role requires a high school diploma or GED and at least 1 year of customer service experience; weekend availability and flexibility are essential.

Qualifications

• High school diploma or GED required.
• Strong guest service mindset and professional communication.
• Ability to handle payments accurately and maintain cash integrity.
• Basic math skills and cash handling experience required.
• Proficiency with MS Office, Outlook and Internet.

Responsibilities

• Greet guests and provide outstanding service during check-in and check-out.
• Accurately create reservations and manage guest requests.
• Operate front desk terminal and process payments; issue keys; keep area clean.
• Address guests by name and respond to inquiries with knowledge of the property.
• Assist supervisors in identifying guests with special needs to ensure safety and service quality.
• Observe and report unusual or suspicious behavior; maintain confidentiality and security.

Skills

Guest service

Communication

Cash handling

Basic math

Teamwork

Flexibility

Attention to detail

Education

High school diploma or GED

Tools

MS Office

Outlook

Internet

Job description

Circa Las Vegas is seeking a Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations at the Hotel front desk.

You will operate the front desk terminal, process payments, issue keys and greet guests by name while upholding service standards and property policies.

This role requires a high school diploma or GED and at least 1 year of customer service experience; weekend availability and flexibility are essential.