Front Desk Supervisor: Lead Guest Experience & Operations

The Post Oak; Laughlin (NV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Benefits package

Paid time off

401K

Advancement opportunities

Employee discounts

Volunteer opportunities

Job summary

The Golden Nugget Laughlin is seeking a Front Desk Supervisor to welcome guests and oversee daily Front Office operations, ensuring superior service standards across the property.

You will perform duties of Guest Service, VIP Reservationist, and PABX Attendant as well as key control; lead staff training; and collaborate with other departments to optimize occupancy and guest satisfaction.

Qualifications

• Professional appearance and demeanor.
• 2 years supervisory skills required.
• Minimum age requirement is 21.
• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must.
• Minimum 2 years hotel experience required.
• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills.
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate.
• Ability to work efficiently, independently and cohesively, consistently producing quality results.
• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word).
• Knowledge of Hotel Systems such as LMS.

Responsibilities

• Perform all duties of a Guest Service Representative, VIP Reservationist, and PABX Attendant as well as knowledgeable of key control as needed.
• Assist in progressive training and discipline of all Guest Services staff.
• Interact effectively with all other departments, especially regarding accounting procedures.
• Receive guest complaints and ensure that they are satisfied and/or compensated; follow up with proper departments/employees involved.
• Attend any specialized or cross training deemed necessary by upper management.
• Assist Hotel Manager in writing/implementing new policies and procedures.
• Oversee daily occupancy levels to ensure the highest yield from rooms available.
• Perform other duties and responsibilities as requested.
• Inspect and monitor Hotel, including lobby, hotel rooms, and public areas.

Skills

Supervisory experience

Customer service

Fluent English

Leadership

Problem solving

Microsoft Office

Tools

LMS

Hotel systems

Job description

The Golden Nugget Laughlin is seeking a Front Desk Supervisor to welcome guests and oversee daily Front Office operations, ensuring superior service standards across the property.

You will perform duties of Guest Service, VIP Reservationist, and PABX Attendant as well as key control; lead staff training; and collaborate with other departments to optimize occupancy and guest satisfaction.