Front Desk Team Lead & Guest Experience

Shamin Hotels; Williamsburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Shamin Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations and provide outstanding guest service. You will support training and development of front desk staff while ensuring smooth check-in/check-out processes and adherence to brand standards.

The role requires leadership, problem-solving, and the ability to handle guest concerns promptly in a welcoming environment. You will coordinate with other departments to maximize guest satisfaction and revenue.

Qualifications

• Experience supervising front desk or guest services teams.
• Strong leadership and problem solving abilities.
• Excellent guest communication and service orientation.

Responsibilities

• Oversee daily front desk operations and staff adherence to policies.
• Provide prompt, professional guest service and resolve inquiries or complaints.
• Assist with check-in/check-out processes ensuring accuracy and efficiency.
• Train and mentor front desk staff to maintain high service standards.
• Monitor room availability, reservations and rates to optimize occupancy and revenue.
• Handle guest concerns and ensure guest satisfaction; report issues as needed.
• Oversee front desk cash handling, billing and financial transactions.
• Collaborate with housekeeping, maintenance and other departments for seamless guest experiences.
• Enforce safety and security procedures for guests and staff.
• Assist with scheduling front desk shifts and coverage.
• Ensure compliance with hotel brand standards and policies.

Skills

Leadership

Guest service

Training & development

Cash handling

Scheduling

Communication

Job description

Shamin Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations and provide outstanding guest service. You will support training and development of front desk staff while ensuring smooth check-in/check-out processes and adherence to brand standards.

The role requires leadership, problem-solving, and the ability to handle guest concerns promptly in a welcoming environment. You will coordinate with other departments to maximize guest satisfaction and revenue.