Guest Experience Manager

DoubleTree by Hilton Williamsburg; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership discounts

Paid time off

Paid holidays

Shamin perk discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in/out, and assist with reservations and information. You will handle payments, assign rooms, and coordinate with bell staff while delivering attentive service in a fast-paced hospitality environment.

Your role requires strong communication, time management, and meticulous record-keeping to ensure guest satisfaction and smooth operations across front desk activities.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Attention to detail skills required.
• Reliable mode of transportation required.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide escort Instructions as needed.
• Transact payments and post charges to guest accounts.
• Answer inquiries about hotel services and local attractions.
• Process reservations and cancellations; assist with travel arrangements.
• Diligently handle guest valuables and maintain records of room availability.

Skills

Front desk experience

Prioritization

Time management

Attention to detail

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in/out, and assist with reservations and information. You will handle payments, assign rooms, and coordinate with bell staff while delivering attentive service in a fast-paced hospitality environment.

Your role requires strong communication, time management, and meticulous record-keeping to ensure guest satisfaction and smooth operations across front desk activities.