Guest Experience Front Desk Agent

Shamin Hotels; Hampton (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent in our Operations team to manage guest arrivals and departures, handle reservations, and provide information on local activities. You will interact with guests in person and online, ensuring accurate room assignments, billing, and service excellence.

Key responsibilities include greeting guests, issuing keys, recording charges, and supporting other front office operations.

Qualifications

• Position expects front desk skills and guest service abilities.
• Ability to handle inquiries about hotel services and activities.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and provide directions as appropriate.
• Handle mail, messages, and communications.
• Answer questions about hotel services and local area.

Job description

Shamin Hotels is seeking a Guest Service Agent in our Operations team to manage guest arrivals and departures, handle reservations, and provide information on local activities. You will interact with guests in person and online, ensuring accurate room assignments, billing, and service excellence.

Key responsibilities include greeting guests, issuing keys, recording charges, and supporting other front office operations.