Guest Experience Manager, Front Office

Shamin Hotels; Williamsburg (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan with company match

Paid time off

Employee discounts at hotels

Job summary

Shamin Hotels is seeking a Guest Service Agent to welcome guests, check them in and out, and help plan their stay with local recommendations. You will work with guests in person and online, manage room assignments, and process payments accurately.

The role emphasizes warmth, teamwork, and ownership of guest satisfaction. Essential duties include greeting guests, handling reservations, transmitting messages, and maintaining records, while providing outstanding service and adhering to company

Qualifications

• Team-oriented with a welcoming, guest-focused approach.
• Willingness to take ownership of duties and resolve guest needs.
• Excellent customer service and communication in a hospitality setting.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room keys and provides escort instructions when needed.
• Transmits messages and answers inquiries about services and directions.
• Keeps records of room availability and guest accounts.
• Computes bills, collects payment and makes change.
• May assist with reservations and other guest services.
• Ensures compliance with hotel policies and safety procedures.

Skills

Teamwork

Ownership

Hospitality

Job description

Shamin Hotels is seeking a Guest Service Agent to welcome guests, check them in and out, and help plan their stay with local recommendations. You will work with guests in person and online, manage room assignments, and process payments accurately.

The role emphasizes warmth, teamwork, and ownership of guest satisfaction. Essential duties include greeting guests, handling reservations, transmitting messages, and maintaining records, while providing outstanding service and adhering to company