Guest Experience Specialist - Front Desk

Edina Retina Consultants, PA; BLOOMINGTON (MN); On-site; USD 30,000 - 45,000; Full time

Job summary

Edina Retina Consultants, PA in Bloomington, Minnesota, seeks a Front Desk Agent to serve guests with exceptional service and efficiency. Responsibilities include managing guest inquiries and maintaining a clean and professional front desk environment.

The ideal candidate has hotel knowledge and customer service skills, proficient in communication and basic computer usage. Join our dedicated team to ensure a welcoming experience for all guests.

Qualifications

• Hotel knowledge including hours of operation and property services.
• Trained on the PMS for hotel operations.
• Able to communicate effectively with guests.

Responsibilities

• Serve guests at the front desk with high levels of service.
• Handle guest inquiries and problems using the Guest Response Program.
• Conform to cash handling procedures.

Skills

Effective communication

Customer service skills

Basic computer knowledge

Tools

Microsoft Word

Microsoft Excel

PMS (Property Management System)

Job description

Edina Retina Consultants, PA in Bloomington, Minnesota, seeks a Front Desk Agent to serve guests with exceptional service and efficiency. Responsibilities include managing guest inquiries and maintaining a clean and professional front desk environment.

The ideal candidate has hotel knowledge and customer service skills, proficient in communication and basic computer usage. Join our dedicated team to ensure a welcoming experience for all guests.