Guest Experience Specialist

Hyatt Place Bloomington, IN; Bloomington (IN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision options

Paid time off

401(k)

Employee discounts

Referral bonus

DailyPay

Growth opportunities

Job summary

Hyatt Place Bloomington, IN is seeking a Front Desk Associate to greet guests, check them in during peak hours, and provide a friendly, helpful experience. You will answer questions, assist with stays, and contribute to a fun, fast-paced team environment.

Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, offering opportunities for advancement, training, and employee discounts within the Hyatt brand. A positive, people‑oriented attitude is essential to succeed.

Qualifications

• Highly organized and detail oriented with strong guest focus.
• Thorough knowledge of guest service and satisfaction principles.
• Excellent verbal and written communication abilities.
• Ability to lead a team in a fast-paced environment.
• Basic computational and math skills for daily operations.
• Proficiency with common computer software and hotel systems.

Responsibilities

• Ensure guests are treated efficiently and courteously at check-in and during their stay.
• Address guest concerns and follow up to ensure satisfaction.
• Assist in daily room inventory maintenance to optimize revenue and guest experience.
• Supervise bell staff to ensure smooth arrivals and departures.

Skills

Highly organized

Guest service knowledge

Communication skills

Team leadership

Computational ability

Computer skills

Job description

Hyatt Place Bloomington, IN is seeking a Front Desk Associate to greet guests, check them in during peak hours, and provide a friendly, helpful experience. You will answer questions, assist with stays, and contribute to a fun, fast-paced team environment.

Shifts run 7am-3pm, 3pm-11pm, and 11pm-7am, offering opportunities for advancement, training, and employee discounts within the Hyatt brand. A positive, people‑oriented attitude is essential to succeed.