Front Office Leader: Guest Experience & Operations

Spire Hospitality LLC; Minneapolis (MN); Hybrid; USD 64,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Hotel discounts

Job summary

Renaissance Minneapolis Bloomington Hotel in Bloomington, MN is seeking a Front Office Manager to lead the Front Desk team, elevate guest experiences, and drive operational excellence. You’ll coach associates, manage schedules, and partner with housekeeping and other departments to ensure smooth arrivals and departures.

The role emphasizes hands-on leadership, visibility in daily operations, and a focus on Marriott Bonvoy standards and guest satisfaction.

Qualifications

• Previous Front Office or Guest Services leadership experience.
• 2-3+ years of progressive hotel operations experience preferred, including supervisory responsibilities.
• Strong understanding of Front Desk operations, reservations, room inventory, billing, and service recovery.
• Experience leading and coaching a team and turning guest feedback into improvements.

Responsibilities

• Lead the daily Front Desk operation with consistent service standards and procedures.
• Recruit, train, coach, develop, and motivate Front Office associates.
• Be highly visible and lead from the front during peak arrival/departure times.
• Monitor guest feedback and develop action plans to improve the guest experience.
• Resolve guest concerns and participate in complex service recovery when needed.
• Manage room inventory and communicate with Housekeeping for readiness.
• Collaborate with Engineering, F&B, Sales and other departments to deliver seamless guest experiences.
• Schedule and staff Front Office based on occupancy and business demand.
• Control labor costs while maintaining service levels.
• Coach and recognize Front Office team members regularly.

Skills

Front Office Leadership

Guest Service

Operations Management

Staff Development

Scheduling & staffing

Education

Bachelor's degree in Hospitality Management

Tools

Marriott FSPMS

Job description

Renaissance Minneapolis Bloomington Hotel in Bloomington, MN is seeking a Front Office Manager to lead the Front Desk team, elevate guest experiences, and drive operational excellence. You’ll coach associates, manage schedules, and partner with housekeeping and other departments to ensure smooth arrivals and departures.

The role emphasizes hands-on leadership, visibility in daily operations, and a focus on Marriott Bonvoy standards and guest satisfaction.