Front Desk Guest Experience Specialist

StepStone Hospitality; Augusta (GA); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

DoubleTree by Hilton Augusta is seeking a friendly Front Desk Agent to greet guests, check in/out, and ensure a memorable stay.

You will handle room assignments, assist with guest inquiries, manage reservations, and process payments while delivering exceptional service in a fast-paced hospitality environment.

Open availability and clear English communication are required, with prior front desk experience and Hilton knowledge considered a plus.

Formación

• Prior hotel front desk experience required; Hilton experience preferred.
• Open availability is required.
• Clear English communication is essential.

Responsabilidades

• Register and assign rooms to guests.
• Issue room key and escort instructions to Guest Service Agent or directly to guest.
• Sort and track incoming mail and messages.
• Transmit and receive messages using all communication avenues.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest.
• Deposit guest valuables in hotel safe deposit box.
• Ability to accurately use various office software.
• Have a full working knowledge and expertise of each shift including night audit.

Conocimientos

Customer service

Communication

Teamwork

Herramientas

PEP Hilton System

Descripción del empleo

DoubleTree by Hilton Augusta is seeking a friendly Front Desk Agent to greet guests, check in/out, and ensure a memorable stay.

You will handle room assignments, assist with guest inquiries, manage reservations, and process payments while delivering exceptional service in a fast-paced hospitality environment.

Open availability and clear English communication are required, with prior front desk experience and Hilton knowledge considered a plus.