Guest Experience Specialist — Front Desk

Travelodge Alpine; Alpine (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Great benefits package

401K

Promotional opportunities

Job summary

A hotel company is seeking a Front Desk Agent at their Alpine, TX location. This role focuses on managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service. Ideal candidates should have prior experience in hospitality, strong communication skills, and the ability to work effectively in a team. The company offers both full-time and part-time positions with a commitment to employee growth and a great benefits package.

Qualifications

• Experience with an IHG branded hotel highly desired.
• Must be a team player with effective communication skills.
• Ability to maintain composure under pressure.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Handle reservations, cancellations, and room assignments.
• Assist guests with questions, directions, and local recommendations.

Skills

Time management

Customer service

Communication

Problem-solving

Education

High School diploma or equivalent

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

A hotel company is seeking a Front Desk Agent at their Alpine, TX location. This role focuses on managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service. Ideal candidates should have prior experience in hospitality, strong communication skills, and the ability to work effectively in a team. The company offers both full-time and part-time positions with a commitment to employee growth and a great benefits package.