Guest Experience Agent – Front Desk

Leisure Hotel; Alpine (WY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

A local hospitality establishment in Alpine, Wyoming, is seeking a Front Desk Associate to deliver excellent customer service and create memorable guest experiences. This role combines hospitality and retail responsibilities, including managing check-ins and check-outs, handling inquiries, and providing information on amenities. Preferred candidates will have a positive attitude and prior experience in hospitality or customer service. Join our friendly team in a supportive environment that values employee well-being and offers competitive benefits.

Qualifications

• Previous experience in hospitality, retail, or customer service preferred.
• Flexibility to work various shifts, including evenings and weekends.
• Strong problem-solving skills and a positive attitude.

Responsibilities

• Greet and assist guests and customers with professionalism.
• Manage check-in and check-out processes efficiently.
• Handle reservations and inquiries via phone, email, or in person.
• Maintain a clean and organized front desk area.
• Provide information about hotel amenities and local attractions.
• Process transactions accurately using point-of-sale systems.
• Collaborate with team members to ensure smooth operations.
• Address guest and customer concerns promptly.

Skills

Excellent communication and interpersonal skills

Friendly and approachable personality

Ability to multitask

Basic computer skills

Customer service experience

Problem-solving skills

Job description

A local hospitality establishment in Alpine, Wyoming, is seeking a Front Desk Associate to deliver excellent customer service and create memorable guest experiences. This role combines hospitality and retail responsibilities, including managing check-ins and check-outs, handling inquiries, and providing information on amenities. Preferred candidates will have a positive attitude and prior experience in hospitality or customer service. Join our friendly team in a supportive environment that values employee well-being and offers competitive benefits.