Front Desk Agent at Holland Hotel Alpine, TX

Holland Hotel; Alpine (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Employee discounts

Opportunities for advancement

Health Insurance

PTO

Vision & Dental

Job summary

Holland Hotel in Alpine, Texas, is seeking a Front Desk Agent to provide a welcoming experience for guests and manage their reservations effectively. This role includes check-in/out procedures and handling guest inquiries.

The ideal candidate will possess strong communication skills, experience in hotel operations, and a customer service mindset. Benefits include competitive pay, flexible scheduling, and health insurance.

Qualifications

• Previous hotel/front desk agent experience preferred.
• Must be able to convey information clearly.
• Bilingual proficiency is a plus.

Responsibilities

• Complete all check-in and check-out procedures.
• Oversee all reservations, including online and phone.
• Welcome guests and assign rooms.

Skills

Excellent communication skills

Strong interpersonal skills

Ability to multitask

Customer service-oriented mindset

Attention to detail

Job description

Front Desk Agent

We’re seeking a Hotel Front Desk Agent to be the initial touch point for our guests and oversee every aspect of their stay. Responsibilities include guest registration, reservation management, and offering details on rooms, rates, and amenities. Ultimately, your role is to ensure our guests have a delightful and unforgettable experience.

Responsibilities

• Complete all check-in and check-out procedures
• Oversee all reservations, including online and phone
• Complete room payments and verify identification
• Inform customers about payment methods and verify their credit card data
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond swiftly to any guest concerns in a professional manner
• Respond to clients’ complaints in a timely and professional manner
• Collaborate with the housekeeping team and assist the department when needed
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Perform other duties as directed and assigned

Skills

• Excellent communication skills (verbal and written)
• Strong interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Proficiency in using office equipment (e.g., phone systems, printers, scanners)
• Knowledge of office management software
• Customer service-oriented mindset
• Attention to detail and accuracy
• Ability to handle difficult situations with patience and professionalism

Requirements

• Previous hotel / front desk agent experience is preferred
• Customer service attitude
• Must be able to convey information and ideas clearly, both oral and written
• Must work well in stressful, high-pressure situations
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Willingness to work at peak hours, which may include evenings, holidays, and weekends
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Excellent phone etiquette and communication skills
• Strong guest relations skills with the ability to provide personalized service
• Bilingual proficiency is a plus

Benefits

• Competitive pay
• Flexible scheduling
• Employee discounts
• Opportunities for advancement
• Health Insurance
• PTO
• Vision & Dental