Guest Experience Agent - Flexible Part-Time, On-Site

Crescent Hotels & Resorts; Los Angeles (CA); On-site; USD 29,000 - 40,000; Part time

Benefits offered by this job

Benefit plan

401K matching

Discounts at Crescent properties

Job summary

Dream Hollywood in Los Angeles is seeking a part-time Guest Experience Agent to welcome guests, register them, and assist with checkout, delivering outstanding service and supporting hotel profitability.

You will need strong computer skills, a friendly, team-oriented attitude, and the flexibility to work days, evenings and weekends. Crescent Hotels & Resorts offers a competitive benefits package and travel discounts.

Qualifications

• Experience in guest-facing roles in hospitality or high-volume settings.
• Strong communication and problem-solving abilities.
• Proficient computer skills and familiarity with POS systems.

Responsibilities

• Greet guests, complete check-in, assign rooms and provide welcome information.
• Assist with check-out, process payments, and manage guest charges.
• Know hotel information, room types, promotions, and local attractions.
• Upsell hotel services to maximize occupancy and revenue.
• Respond to inquiries, resolve issues promptly and professionally.
• Record and relay messages to guests and assist with requests.

Skills

Guest service

Customer service

Computer skills

Team player

Job description

Dream Hollywood in Los Angeles is seeking a part-time Guest Experience Agent to welcome guests, register them, and assist with checkout, delivering outstanding service and supporting hotel profitability.

You will need strong computer skills, a friendly, team-oriented attitude, and the flexibility to work days, evenings and weekends. Crescent Hotels & Resorts offers a competitive benefits package and travel discounts.