Part-Time Front Desk Agent

Crescent Hotels & Resorts; Santa Monica (CA); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Competitive hourly wage $22.96/hr

Benefits for eligible associates & fam

401K matching

Flexible scheduling

Discounts across Crescent properties

Job summary

The Hampton Inn Santa Monica is seeking a Part-Time Front Desk Agent to greet guests, check them in and out, and provide welcoming, efficient service. You will help with reservations, answer questions, and promote hotel services to enhance guest satisfaction.

At Crescent Hotels & Resorts we value teamwork, flexibility, and a guest-first mindset. The role offers flexible scheduling, competitive hourly wages of $22.96, and employee discounts across Crescent properties.

Qualifications

• Prior experience as a Front Desk Agent in a hotel or high-volume customer service.
• Ability to work a variety of shifts, including days, evenings, weekends and holidays.
• Excellent computer skills and a team spirit.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information in the computer system, confirming guest information and room rate, selecting rooms, coding keys, and handling payment at check-out.
• Demonstrate strong knowledge of hotel information (rooms, rates, packages, local area) and answer guest questions.
• Use up-selling techniques to promote hotel services and maximize occupancy; respond to inquiries and resolve issues promptly.
• Handle guest complaints, investigate, and negotiate solutions for guest satisfaction.

Skills

Guest services

Customer service

Team player

Flexible schedule

Tools

POS system

Job description

The Hampton Inn Santa Monica is looking for a Part-Time Front Desk Agent to join the team. As a Part-Time Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages of $22.96/hr
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS:

• Greet guests and complete the registration process to include, but not limited to: inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.

REQUIRED SKILLS/ABILITIES:

• Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers.
• Ability to work a variety of different shifts, including days, evenings, weekends, and holidays.
• You have excellent computer skills and have a team spirit.
• You are passionate about providing our guests with excellent customer service and thrive to always ensure guest satisfaction and enhance their experience to make it a memorable one.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.