Guest Experience Specialist — Flexible Schedule & Membership Sales

The NOW Durham; Durham (NC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Team member discounts

Career growth opportunities

Flexible schedule

Free food & snacks

Free uniforms

Job summary

A wellness boutique is looking for an Experience Guide to enhance the guest experience and manage daily operations. Responsibilities include greeting guests, booking appointments, and driving sales of memberships and enhancements. The ideal candidate should possess strong guest service skills, sales experience, and a friendly demeanor. Flexible working hours are required, including evenings and weekends. Join a supportive team in a dynamic environment focused on customer satisfaction.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancement and membership sales.
• Accurately and effectively book and manage appointments.
• Open/close the boutique according to procedures.
• Resolve guest issues.

Skills

Sales and service-related experience

Excellent guest service skills

Strong communication skills

Problem-solving skills

Team player

Job description

A wellness boutique is looking for an Experience Guide to enhance the guest experience and manage daily operations. Responsibilities include greeting guests, booking appointments, and driving sales of memberships and enhancements. The ideal candidate should possess strong guest service skills, sales experience, and a friendly demeanor. Flexible working hours are required, including evenings and weekends. Join a supportive team in a dynamic environment focused on customer satisfaction.