Guest Experience Agent — Great Benefits & Perks

Marriott-International; Hartford (CT); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Zusammenfassung

Waterford Hotel Group is seeking a Guest Service Agent in Hartford, CT to deliver a welcoming and seamless guest experience. You will greet guests, check-in and check-out, handle reservations, and assist with inquiries while maintaining Marriott and Waterford brand standards.

The role emphasizes guest satisfaction, information on services and local attractions, and effective cross-department communication to ensure smooth operations.

Aufgaben

• Greet and welcome guests with a warm, professional demeanor.
• Perform check-in and check-out procedures efficiently, ensuring accuracy and adherence to hotel policies.
• Process reservations, modifications, and cancellations as needed.
• Provide guests with information about hotel services, amenities, local attractions, and dining recommendations.
• Handle guest concerns and resolve issues promptly and professionally to ensure guest satisfaction.
• Pre-arrival planning for current day though upcoming week
• Review upcoming arrivals, special requests, package reservations
• Review upcoming groups, and special requirements for all.
• Monitor the mobile dashboard to send mobile keys prior to arrival time.
• Constant monitoring of the Guest Service experience platform for guest needs, respond and resolve within the brand standard allotted time.
• Accurately process payments, including cash, credit cards, and Marriott Bonvoy points.
• Manage room inventory and communicate with housekeeping to ensure rooms are ready for arrivals.
• Assist in upselling rooms and promoting Marriott Bonvoy membership enrollment.
• Coordinate with other departments, including housekeeping, maintenance, and food & beverage, to meet guest needs.
• Communicate effectively with colleagues and supervisors to ensure smooth hotel operations.
• Follow all Marriott and Waterford brand standards, policies, and procedures.

Jobbeschreibung

Waterford Hotel Group is seeking a Guest Service Agent in Hartford, CT to deliver a welcoming and seamless guest experience. You will greet guests, check-in and check-out, handle reservations, and assist with inquiries while maintaining Marriott and Waterford brand standards.

The role emphasizes guest satisfaction, information on services and local attractions, and effective cross-department communication to ensure smooth operations.