Guest Experience Specialist — Flexible Hours

Waterford Group Llc; Milford (CT); Presencial; USD 21 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Pet Insurance

On Demand Pay

Paid time off

Paid holidays

Resumo da oferta

Waterford Hotel Group is seeking a Guest Service Agent who will be the guest's first and last point of contact, delivering a warm, efficient experience while handling check-ins, check-outs, and inquiries with composure. The role requires multitasking, a can-do attitude, and teamwork—flexible hours and a background check are part of the process.

The position offers full-time benefits, including health/dental/vision coverage, paid time off and holidays, a 401(k), hotel discounts, Shoes for Crews,

Qualificações

• Keen eye for detail and accuracy in guest interactions.
• Strong customer service mindset with a friendly demeanor.
• Ability to collaborate with colleagues and work independently when needed.
• Willingness to adapt to varying shifts and guest needs.
• Excellent communication and multitasking under pressure.

Responsabilidades

• Greet and thank guests warmly.
• Check in and check out guests; manage room assignments.
• Answer phone and handle guest requests; post charges as needed.
• Coordinate information sharing within departments to ensure guest satisfaction.

Conhecimentos

Attention to detail

Customer service

Teamwork

Independent work

Flexibility

Communication

Descrição da oferta de emprego

Waterford Hotel Group is seeking a Guest Service Agent who will be the guest's first and last point of contact, delivering a warm, efficient experience while handling check-ins, check-outs, and inquiries with composure. The role requires multitasking, a can-do attitude, and teamwork—flexible hours and a background check are part of the process.

The position offers full-time benefits, including health/dental/vision coverage, paid time off and holidays, a 401(k), hotel discounts, Shoes for Crews,