Guest Service Agent: Front Desk & Guest Experience

Waterford Hotel Group; Andover (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance starting after hire

Paid time off within 90 days

Paid holidays

Birthday & Employment Anniversary days

On Demand Pay

Pet Insurance

401k Plan

Hotel Discounts

Shoes for Crews

Website info: waterfordhotelgroup.com

Job summary

Waterford Hotel Group is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/outs, and support seamless front desk operations with a focus on outstanding service. You will answer inquiries, manage reservations, and coordinate with departments to exceed guest expectations.

We value a friendly, proactive mindset, strong communication, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• A keen eye for detail, time management and great customer service skills.
• Pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check
• Ability to follow instructions.

Responsibilities

• Greeting & thanking guests in a sincere and friendly manner.
• Checking in and checking out guests.
• Assigning rooms & taking care of administrative duties.
• Answering phone.
• Posting charges to appropriate accounts.
• Performing duties on a daily checklist.
• Passing information within departments to ensure guest satisfaction.
• Communicating with guests and ensuring their needs are met.

Skills

Customer service

Detail orientation

Time management

Teamwork

Independent work

Flexibility

Background check

Instruction following

Job description

Waterford Hotel Group is seeking a Guest Service Agent to warmly welcome guests, handle check-ins/outs, and support seamless front desk operations with a focus on outstanding service. You will answer inquiries, manage reservations, and coordinate with departments to exceed guest expectations.

We value a friendly, proactive mindset, strong communication, and the ability to multitask in a fast-paced hotel environment.