Guest Experience Agent – Front Desk

HEI Hotels & Resorts; Chicago (IL); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical and Dental programs

401(k) Savings Plan with matching funds

Vacation, Sick and Holiday programs

Job summary

HEI Hotels & Resorts in Chicago is looking for an enthusiastic front office staff member to assist guests with check-in/out processes while ensuring a positive experience. Candidates should have prior hotel experience and strong communication skills.

The role includes handling transactions, managing complaints, and providing information about the hotel and local attractions. A commitment to excellent customer service is essential.

Competitive compensation and comprehensive benefits are offered.

Qualifications

• Ability to effectively deal with internal and external customers, requiring patience and tact.
• Ability to observe and detect signs of emergency situations.
• Ability to stand and move throughout front office and continuously perform essential job functions.

Responsibilities

• Assist guests with check-in and check-out processes while providing positive experiences.
• Handle cash and balance an assigned house bank after processing transactions.
• Field guest complaints, conducting thorough research to develop effective resolutions.

Skills

Hotel experience preferred

Effective verbal and written communication skills

Ability to deal with customers tactfully

Job description

HEI Hotels & Resorts in Chicago is looking for an enthusiastic front office staff member to assist guests with check-in/out processes while ensuring a positive experience. Candidates should have prior hotel experience and strong communication skills.

The role includes handling transactions, managing complaints, and providing information about the hotel and local attractions. A commitment to excellent customer service is essential.

Competitive compensation and comprehensive benefits are offered.