Guest Experience Specialist — Fast-Paced Dining

KPOT | Madison; Nashville (TN); On-site; USD 24,000 - 36,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot in Nashville, TN is seeking a energetic Server to help deliver a smooth and enjoyable dining experience. You will greet guests, answer questions about the menu and promotions, and communicate clearly with kitchen staff to ensure accurate orders.

The role suits someone who thrives in a fast-paced environment, enjoys interacting with guests, and is committed to hospitality. Flexible schedule including evenings, weekends, and holidays is required.

Qualifications

• 1+ years of restaurant experience preferred.
• Strong communication and hospitality focus.
• Ability to work in a fast-paced environment.
• WLEX: customer interaction and teamwork.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Answer guest questions about menu and KPOT brand.
• Provide accurate information on menu, pricing, hours, promotions, and policies.
• Listen attentively to guests to ensure correct orders.
• Assist with side work and opening/closing tasks.
• Maintain clean and organized front-of-house station.
• Monitor table turnover and ensure guest satisfaction.
• Inform management of special requests or guest concerns.
• Communicate with kitchen staff about allergy orders.
• Work with team to ensure guest satisfaction.

Skills

POS experience

Customer service

Communication

Team player

Tools

POS systems

Job description

KPOT Korean BBQ & Hot Pot in Nashville, TN is seeking a energetic Server to help deliver a smooth and enjoyable dining experience. You will greet guests, answer questions about the menu and promotions, and communicate clearly with kitchen staff to ensure accurate orders.

The role suits someone who thrives in a fast-paced environment, enjoys interacting with guests, and is committed to hospitality. Flexible schedule including evenings, weekends, and holidays is required.