Guest Experience Host — Fast-Paced Korean BBQ

Kpot; Taylor (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

KPOT Korean BBQ & Hot Pot is seeking a friendly Host to greet guests, manage waitlists, seat guests, provide menus, and assist servers with initial drink orders in a fast-paced dining room.

You will be the first and last impression, delivering world-class service with a positive, energetic attitude, handling phone inquiries, restocking front-of-house supplies, and helping with opening/closing tasks as needed.

Qualifications

• Excellent communication skills and a passion for delivering world-class guest service.
• Ability to work in a fast-paced restaurant environment.
• Comfortable interacting with guests and supporting team members.

Responsibilities

• Greet all guests promptly and warmly upon arrival.
• Provide guests with accurate wait times and manage waitlists.
• Seat guests, provide menus, and assist servers with initial drink orders.
• Answer guest questions about the menu and KPOT brand.
• Provide accurate information on menu, pricing, hours, promotions and policies.
• Assist with side work and opening/closing tasks.
• Monitor table turnover and cleanliness of the front-of-house.
• Thank guests and invite them to return.
• Inform management of large parties or guest concerns.
• Answer phones professionally and direct to the appropriate team.

Skills

Communication

Customer Service

Hospitality

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate individual who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

As a Host at KPOT Korean BBQ & Hot Pot, you are the first and last impression for our guests. You will be instrumental in helping to create a smooth and enjoyable dining experience. This position is perfect for someone who loves interacting with people and thrives in a lively, fast-paced environment.

Duties and Responsibilities:

● Greet all guests promptly and warmly upon arrival.

● Provide guests with accurate wait times and manage waitlists.

● Seat guests, provide them with menus and occasionally assist servers with initial drink orders.

● Answer guest questions regarding the menu and KPOT brand.

● Provide accurate information regarding menu, pricing, hours, promotions, and policies.

● Assist with side work and opening/closing tasks.

● Observe and monitor table turnover by taking note of occupied, dirty or clean tables.

● Clean and organize the front-of-house and host station.

● Thank guests as they leave and invite them to return.

● Inform management of large parties, special requests, or guest concerns.

● Answer phones professionally and courteously.

● Handle to-go inquiries or direct them to the appropriate team member.

● Ensure business cards, beverage menus, and other paper goods are clean and stocked.

● Monitor restrooms periodically and notify management of any issues.

● Maintain a positive, energetic, and hospitality-focused attitude at all times.

● Additional responsibilities as assigned.

Requirements:

● Ability to stand and walk for extended periods (up to 8–10 hours per shift).

● Ability to lift and carry up to 25–50 pounds.

● Frequent bending, reaching, and repetitive movements in a fast-paced environment.

● Ability to work in varying conditions, including heat, cold, and noise.

● Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions:

● Prior restaurant experience is not necessary but preferred.

● Strong communication and a passion for delivering world-class service at every touchpoint.

● Ability to stand for extended periods.

● Push, pull up, or lift up to 50 lbs.

● Occasional kneeling.

● Comfortable working around grills and hot cooking surfaces.