Guest Experience Host - Fast-Paced Dining

KPOT | Raleigh; Raleigh (NC); On-site; USD 17,000 - 21,000; Part time

Job summary

KPOT is seeking a friendly Host in Raleigh to be the first and last impression for guests at our All-You-Can-Eat Korean BBQ and Hot Pot dining concept. You will guide guests, manage wait times, seat guests, and assist servers with initial drink orders, ensuring a smooth and welcoming dining experience.

No prior restaurant experience required, but strong communication, energy, and a passion for delivering world-class service are essential.

Qualifications

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).
• Ability to lift and carry up to 25-50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Strong communication and a passion for delivering world-class service at every touchpoint.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Provide guests with accurate wait times and manage waitlists.
• Seat guests, provide menus and occasionally assist servers with initial drink orders.
• Answer guest questions regarding the menu and KPOT brand.
• Provide accurate information regarding menu, pricing, hours, promotions, and policies.
• Assist with side work and opening/closing tasks.
• Observe and monitor table turnover by noting occupied, dirty or clean tables.
• Clean and organize the front-of-house and host station.
• Thank guests as they leave and invite them to return.
• Inform management of large parties, special requests, or guest concerns.
• Answer phones professionally and courteously.
• Handle to-go inquiries or direct them to the appropriate team member.
• Ensure business cards, beverage menus, and other paper goods are clean and stocked.
• Monitor restrooms periodically and notify management of any issues.
• Maintain a positive, energetic, and hospitality-focused attitude at all times.

Job description

KPOT is seeking a friendly Host in Raleigh to be the first and last impression for guests at our All-You-Can-Eat Korean BBQ and Hot Pot dining concept. You will guide guests, manage wait times, seat guests, and assist servers with initial drink orders, ensuring a smooth and welcoming dining experience.

No prior restaurant experience required, but strong communication, energy, and a passion for delivering world-class service are essential.