Guest Experience Specialist: Elevate Front Desk Service

Huntington Hotel Group; Millbrae (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Career Growth

Innovative Culture

Vibrant Team

Job summary

Huntington Hospitality is seeking a Guest Experience Specialist in Millbrae, CA. The role centers on providing warm, professional guest interactions, managing front desk duties, and ensuring smooth stays. You will assist with check-ins/outs, payments, and guest inquiries while promoting local attractions.

Ideal candidates bring strong communication, flexibility, and a hospitality mindset, with customer service experience and a professional appearance for a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Customer service experience with a talent for making people feel welcome.
• Front desk experience is a plus but not required.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Coordinate transportation arrangements to assist guests.

Skills

Strong communication

Flexible schedule

Hospitality mindset

Professionalism

Attention to detail

Education

High School diploma or equivalent

Job description

Huntington Hospitality is seeking a Guest Experience Specialist in Millbrae, CA. The role centers on providing warm, professional guest interactions, managing front desk duties, and ensuring smooth stays. You will assist with check-ins/outs, payments, and guest inquiries while promoting local attractions.

Ideal candidates bring strong communication, flexibility, and a hospitality mindset, with customer service experience and a professional appearance for a fast-paced environment.