Guest Experience Specialist - Denver | Benefits & PTO

Opensity Solutions; Denver (CO); Vor Ort; USD 25.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Zusammenfassung

Opensity Solutions is hiring a Hospitality Associate in Denver, CO to deliver exceptional guest experiences and manage day-to-day hospitality operations. You will greet guests, handle inquiries, coordinate with internal teams, and support loyalty initiatives in a fast-paced environment.

The role requires at least 2 years in hospitality or customer service, proficiency with Microsoft Office and hospitality platforms, and the ability to lift up to 40 lbs.

Qualifikationen

• High school diploma or equivalent required.
• Minimum of 2+ years of relevant hospitality, guest services, or customer service experience.
• Experience in a fast-paced client-facing environment preferred.

Aufgaben

• Deliver a warm, professional, and personalized welcome to all guests to create a positive first impression.
• Anticipate guest needs and provide proactive assistance, recommendations, and solutions.
• Respond promptly and professionally to guest inquiries, complaints, and special requests while ensuring timely resolution and follow-up.
• Manage check-in and check-out processes with accuracy and efficiency, including guest registration, room allocation, and payment handling.
• Monitor reservation systems and coordinate with internal teams to optimize occupancy, scheduling, and operational efficiency.
• Collaborate with housekeeping, maintenance, and other departments to address operational issues and maintain guest comfort.
• Inspect guest rooms and public areas regularly to ensure cleanliness, presentation, and service standards are consistently met.
• Build and maintain positive relationships with returning guests by recognizing loyalty and providing personalized experiences.
• Identify opportunities to upsell services, amenities, and packages that enhance guest satisfaction and contribute to revenue growth.
• Participate in ongoing training programs, including Cornerstone platform training, to strengthen job knowledge and service capabilities.
• Monitor guest feedback, reviews, and satisfaction metrics to identify improvement opportunities and implement corrective actions.

Kenntnisse

Customer service

Communication skills

Multi-tasking

Attention to detail

Problem solving

Professionalism

Microsoft Office

Reservation systems

Hospitality platforms

Flexibility

Ausbildung

High school diploma or equivalent

Tools

Reservation systems

Hospitality platforms

Cornerstone training platform

Jobbeschreibung

Opensity Solutions is hiring a Hospitality Associate in Denver, CO to deliver exceptional guest experiences and manage day-to-day hospitality operations. You will greet guests, handle inquiries, coordinate with internal teams, and support loyalty initiatives in a fast-paced environment.

The role requires at least 2 years in hospitality or customer service, proficiency with Microsoft Office and hospitality platforms, and the ability to lift up to 40 lbs.