Guest Experience Specialist — Day 1 Benefits

First Hospitality, Inc.; Toledo (OH); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Insurance from day 1

Paid time off from day 1

Holiday pay from day 1

401(k) after 30 days

Hotel and travel discounts

Professional development

Promotion opportunities

Job summary

First Hospitality, Inc. is seeking a Guest Service Representative in Toledo, Ohio. You will be the first in-person contact for guests, assisting with arrivals, check-ins, and inquiries while upholding brand standards and delivering exceptional service.

The role emphasizes clear communication, guest rapport, and teamwork with hotel departments to ensure smooth operations and memorable stays. A minimum of two years in customer service and a high school diploma are required.

Qualifications

• 2+ years of customer service experience.
• Excellent verbal and written communication.
• Ability to engage guests and build rapport.

Responsibilities

• Welcome arriving guests and manage the check-in experience with accuracy and courtesy.
• Engage with guests to uncover needs and respond to requests promptly.
• Communicate effectively with guests by phone or in person per brand standards.
• Promote loyalty programs and available upgrades when appropriate.
• Coordinate with hotel departments to fulfill guest expectations and resolve issues.
• Listen to guests, take feedback, and escalate concerns as needed.
• Maintain professionalism and follow emergency procedures when required.

Skills

Customer service

Verbal communication

Written communication

Relationship building

Education

High School diploma

Job description

First Hospitality, Inc. is seeking a Guest Service Representative in Toledo, Ohio. You will be the first in-person contact for guests, assisting with arrivals, check-ins, and inquiries while upholding brand standards and delivering exceptional service.

The role emphasizes clear communication, guest rapport, and teamwork with hotel departments to ensure smooth operations and memorable stays. A minimum of two years in customer service and a high school diploma are required.