Guest Experience Specialist – Day 1 Benefits & Growth

First Hospitality, Inc.; Pleasant Prairie (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Insurance Day 1

PTO Day 1

Holiday pay Day 1

401(k) after 30 days

Hotel discounts

Travel discounts

Professional development

Promotion opportunities

Job summary

First Hospitality, Inc. in Wisconsin seeks a friendly Guest Service Representative to greet guests, manage check-in, and deliver exceptional service aligned with brand standards.

You will handle inquiries, resolve issues, and communicate with hotel teams to ensure a seamless stay. Ideal candidates have 2+ years in customer service, HS diploma, strong communication skills, and the ability to stand for long periods; the role includes benefits starting Day 1 and opportunities for growth within a

Qualifications

• 2+ years of customer service experience
• High School diploma or equivalency
• Excellent verbal and written communication skills
• Ability to stand for long periods while assisting guests

Responsibilities

• Welcome guests and manage the hotel arrival/check-in experience, ensuring requests are fulfilled and information is accurate
• Engage with guests to uncover expectations and unrealized needs
• Communicate with guests via phone or electronic channels according to brand standards to ensure satisfaction
• Coordinate with hotel departments to deliver timely guest fulfillment and resolve issues

Skills

Customer service

Communication

Brand standards

Education

High School diploma

Job description

First Hospitality, Inc. in Wisconsin seeks a friendly Guest Service Representative to greet guests, manage check-in, and deliver exceptional service aligned with brand standards.

You will handle inquiries, resolve issues, and communicate with hotel teams to ensure a seamless stay. Ideal candidates have 2+ years in customer service, HS diploma, strong communication skills, and the ability to stand for long periods; the role includes benefits starting Day 1 and opportunities for growth within a