Guest Service Specialist - Immediate Benefits & Discounts

First-Hospitality-5; Pleasant Prairie (WI); Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development opportunities

Descripción de la vacante

First Hospitality is seeking a Guest Service Representative to warmly welcome guests, manage check-in processes, and deliver exceptional service aligned with the brand standards. You will engage with guests to understand needs, resolve issues, and promote loyalty programs and upgrades where appropriate.

Excellent communication and a professional demeanor are essential. Experience in hospitality and a High School diploma are required; the role involves standing most of the day and lifting up to

Formación

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• Excellent verbal and written communication skills.
• Must be able to speak, read, and write in primary language used in the workplace.

Responsabilidades

• Welcome arriving guests and complete the hotel’s arrival/check-in experience.
• Engage with guests to uncover expectations and needs.
• Promote hotel brand loyalty programs and offer rate packages/upgrades when appropriate.
• Coordinate with hotel departments to ensure timely delivery of guest services and resolve issues.
• Maintain professionalism and communicate emergency procedures when needed.

Conocimientos

Customer service

Hospitality

Communication

Educación

High School diploma or equivalent

Descripción del empleo

First Hospitality is seeking a Guest Service Representative to warmly welcome guests, manage check-in processes, and deliver exceptional service aligned with the brand standards. You will engage with guests to understand needs, resolve issues, and promote loyalty programs and upgrades where appropriate.

Excellent communication and a professional demeanor are essential. Experience in hospitality and a High School diploma are required; the role involves standing most of the day and lifting up to