Guest Service Specialist – Hotel Front Desk, Day 1 Benefits

Hotel Leveque; Toledo (OH); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Insurance enrollment available fromDAY

Paid time off available from DAY 1

Holiday pay available from DAY 1

Hotel and travel discounts at worldiw*

Professional development and promotion

Job summary

First Hospitality is seeking a Guest Service Representative for Hilton Garden Inn/ Homewood Suites Downtown Toledo to deliver exceptional service at check-in, assist guests with special requests, and promote loyalty programs. The role emphasizes brand standards, effective communication, and teamwork in a bustling downtown hotel.

Applicants should have 2+ years in hospitality customer service and a high school diploma.

Qualifications

• 2+ years of customer service experience, preferably in Hospitality or related industry.
• High School diploma or equivalency education certificate required.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs and offer special rate packages and upgrades when appropriate.
• Coordinate with hotel departments to ensure timely delivery of guest expectations and resolution of any issues.
• Listen to guests and address concerns, stepping in to enhance guest satisfaction and safety as needed.

Skills

Customer service

Verbal communication

Written communication

Education

High school diploma

Job description

First Hospitality is seeking a Guest Service Representative for Hilton Garden Inn/ Homewood Suites Downtown Toledo to deliver exceptional service at check-in, assist guests with special requests, and promote loyalty programs. The role emphasizes brand standards, effective communication, and teamwork in a bustling downtown hotel.

Applicants should have 2+ years in hospitality customer service and a high school diploma.