Guest Experience Specialist — Day 1 Benefits & Growth

Hilton-Garden-Inn-Hotel; Milwaukee (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Insurance from Day 1

PTO from Day 1

Holiday pay from Day 1

401(k) after 30 days

Hotel discounts

Professional development

Job summary

First Hospitality is seeking a Guest Service Representative in Wisconsin to welcome guests, handle check-in, and resolve issues with a guest-focused approach. You will promote loyalty programs and ensure brand standards are met in every interaction.

The role requires at least 2 years of customer service experience, preferably in hospitality, with excellent verbal and written communication skills. On-site duties involve standing, assisting guests, and coordinating with hotel departments.

Qualifications

• 2+ years of customer service experience, preferably in hospitality or related industry.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
• Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.

Education

High School diploma or equivalent

Job description

First Hospitality is seeking a Guest Service Representative in Wisconsin to welcome guests, handle check-in, and resolve issues with a guest-focused approach. You will promote loyalty programs and ensure brand standards are met in every interaction.

The role requires at least 2 years of customer service experience, preferably in hospitality, with excellent verbal and written communication skills. On-site duties involve standing, assisting guests, and coordinating with hotel departments.