Guest Service Specialist - VIP Check-Ins & Welcomes

Oconee Chamber

Nashville (TN)

Hybrid

USD 23,000 - 25,000

Full time

26 hours ago

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Job summary

Schulte Hospitality Group in Nashville, TN is seeking a dynamic Guest Service Representative to greet guests and provide a warm, professional first impression at check-in and throughout their stay. Ideal candidates demonstrate strong communication, basic cash handling, and a commitment to hospitality.

SHG offers daily pay, comprehensive benefits, and clear opportunities for career growth within the company.

Qualifications

One year or more in Front Desk Operations.
In-depth knowledge of hotel Front Desk operations.
High School education required.

Responsibilities

Greets guests as they arrive, focus on personal recognition.
Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
Escort VIPs to room and check them in prior to arrival.
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest . Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives