Guest Experience Server | Boutique Hospitality, Flexible Hours

Kimpton Hotels & Restaurants; Cambridge (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Kimpton Hotels & Restaurants in Cambridge, MA seeks a hospitality-forward team member to deliver exceptional guest service. You will greet guests, take orders, coordinate with the kitchen, and ensure accurate, timely service while upselling menu items and maintaining a welcoming dining room.

Ideal candidates have at least 1 year in a similar role, Food Handler and Alcohol Awareness certifications, and a passion for creating personal guest experiences.

Qualifications

• 1 year of experience in a similar or supportive role is preferred.
• Knowledge of or ability to learn the restaurant POS system.
• Excellent communication and presentation skills.
• Passion for crafting personal guest experiences.

Responsibilities

• Provide guests with quality customer service by demonstrating knowledge of menu items.
• Serve food and beverages in a punctual, courteous, and accurate manner.
• Greet and welcome guests, attend to tables, take orders, and relay complaints to management.
• Maintain clean, safe, and well-stocked dining areas and assist with sidework.

Skills

Guest service

Excellent communication

Multitasking

POS knowledge

Team player

Guest relations

Education

Food Handler Certification

Alcohol Awareness Certification

Job description

Kimpton Hotels & Restaurants in Cambridge, MA seeks a hospitality-forward team member to deliver exceptional guest service. You will greet guests, take orders, coordinate with the kitchen, and ensure accurate, timely service while upselling menu items and maintaining a welcoming dining room.

Ideal candidates have at least 1 year in a similar role, Food Handler and Alcohol Awareness certifications, and a passion for creating personal guest experiences.