Guest Experience Specialist — Check-ins, Reservations & Billing

Peachtree Group Hospitality Management; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement match

Paid Time Off

Job summary

Peachtree Group Hospitality Management is hiring a Guest Service Agent in St. Louis, Missouri. This role is pivotal for processing check-ins and check-outs, ensuring guest satisfaction, and assisting with reservations. Ideal candidates will possess a friendly demeanor and a strong commitment to quality service.

The company offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement match, along with Paid Holidays and Paid Time Off.

Qualifications

• Responsible for processing check-ins/outs and securing payment.
• Must assist guests with reservations and requests in a professional manner.
• Ability to provide exceptional service while complying with brand standards.

Responsibilities

• Anticipate guest needs and exceed expectations.
• Implement creative solutions to enhance guest satisfaction.
• Adhere to high standards of quality.

Job description

Peachtree Group Hospitality Management is hiring a Guest Service Agent in St. Louis, Missouri. This role is pivotal for processing check-ins and check-outs, ensuring guest satisfaction, and assisting with reservations. Ideal candidates will possess a friendly demeanor and a strong commitment to quality service.

The company offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement match, along with Paid Holidays and Paid Time Off.