Guest Experience Specialist – Check-in & Reservations

Peachtree Group; Lone Tree (CO); On-site; USD 26,174 - 26,794; Full time

Benefits offered by this job

Medical insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Peachtree Group Hospitality Management in Lone Tree, CO is seeking a Guest Service Agent to provide exceptional service to guests. Responsibilities include processing check-ins and check-outs, verifying billing details, and handling reservations in a professional manner.

The role demands a friendly disposition to anticipate guest needs and ensure satisfaction. The position offers a comprehensive benefits package, including medical and a generous 401(k) retirement match, among other perks.

Qualifications

• Process check-ins/outs and secure payment.
• Verify and adjust billing accurately.
• Assist guests with reservations and requests.

Responsibilities

• Anticipate guest needs and exceed expectations.
• Implement creative solutions for exceptional service.
• Follow high standards of quality for guest satisfaction.

Job description

Element-Lone Tree, CO
Lone Tree, CO 80124, USA

• Pay or shift range: $19 USD to $19.45 USD
  
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.