Guest Experience Specialist

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A leading hospitality company in Indiana is looking for a Guest Service Agent to enhance guests' experience. The role involves welcoming guests, managing check-ins and check-outs, and ensuring guest satisfaction. Candidates must have a high school diploma and proficiency in customer service. Strong communication and computer skills are essential in this dynamic environment, along with a passion for service excellence.

Qualifications

• Previous hospitality, cashier or customer service experience desirable.
• Must qualify for licensing by the West Virginia Racing Commission.
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Must possess excellent computer skills.

Responsibilities

• Registers guests into the hotel in a friendly manner.
• Checks guests out and processes payments.
• Prepares for group check-in and VIP arrivals.
• Handles guest requests and ensures satisfaction.
• Completes shift checklist tasks accurately.

Skills

Customer service

Cash handling

Reservation booking

Problem-solving

Communication

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

LMS System

Job description

A leading hospitality company in Indiana is looking for a Guest Service Agent to enhance guests' experience. The role involves welcoming guests, managing check-ins and check-outs, and ensuring guest satisfaction. Candidates must have a high school diploma and proficiency in customer service. Strong communication and computer skills are essential in this dynamic environment, along with a passion for service excellence.