Guest Service Agent

Hampton Inn Indianapolis Downtown; Indianapolis (IN); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, disability & 

Life insurance

401(k) retirement match

Paid holidays and PTO

Employee Assistance Program and Fund

Job summary

Hampton Inn Indianapolis Downtown is seeking a Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, handle payments, verify billing, and assist with reservations and guest requests. The role emphasizes hospitality standards and timely, professional service in a busy hotel environment.

The position requires a high school diploma or higher, with preferred experience in Hilton PEP and front-desk operations to ensure a smooth guest experience.

Qualifications

• 1 year Hilton PEP experience preferred.
• High school diploma or better required or preferred.

Responsibilities

• Process check-ins and check-outs.
• Secure payment and verify/adjust guest billing.
• Assist guests with reservations and requests.

Skills

Guest service

Communication

Problem solving

Education

High school or higher

Job description

Hampton Inn-Indianapolis, IN
Indianapolis, IN 46225, USA

Description

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

1 year:

Hilton PEP Experience Preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.