Guest Services Specialist: Smooth Check-Ins & Hospitality

Workstream; Springfield Township (OH); On-site; USD 24,000 - 32,000; Full time

Job summary

Hampton by Hilton in Ohio is seeking a friendly Guest Service Agent to welcome guests, handle check-ins/outs, and answer questions. You will work with teammates to deliver consistent hospitality and maintain lobby standards.

This role requires strong communication, multitasking, and a proactive approach to guest needs. Training is provided, and the team values a positive attitude and reliability.

Qualifications

• Must be able to complete all required training in timely manner as required by the brand.
• Be familiar with daily hotel revenue goals and execute tasks to achieve these goals.
• Process guest arrivals and departures including all necessary payments.
• Handle and coordinate room assignments and pre-arrivals.
• Answer switchboard with standards of proper telephone etiquette.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively handle guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bills, collect payment and make change for hotel guests.
• Follow all cash handling procedures as required.
• Handle guest mail and messages per established procedures.
• Develop a thorough knowledge of room locations, room rates, amenities and selling strategies.
• Take reservations on property.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposit boxes used by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Have a thorough knowledge of emergency and security procedures.
• Offer and properly handle requests for wake-up calls.
• Ensure all rooms are check in property and a valid and working form of payment is collected.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Keep maintenance informed of all maintenance needs.
• Must wear proper uniform at all times in accordance with Standards.
• Participate in any sales lead generator (will vary by property).

Job description

Hampton by Hilton in Ohio is seeking a friendly Guest Service Agent to welcome guests, handle check-ins/outs, and answer questions. You will work with teammates to deliver consistent hospitality and maintain lobby standards.

This role requires strong communication, multitasking, and a proactive approach to guest needs. Training is provided, and the team values a positive attitude and reliability.